Save hours of staff time on low-value tasks
You pay your staff to provide high-quality patient care, not data entry.
Let Relaymed eliminate hours of administrative work – so your people can maximize face-to-face time with patients.
Relaymed doesn’t only cut down on low-value data entry. It also cuts down on test result delivery time with its cloud-based, lightning-fast connection to your EHR – meaning results get to providers and patients faster than ever.
Avoid harmful, costly mistakes
Human error happens – but even the tiniest data entry mistake can put patient safety at risk.
In fact, 5 out of every 1,000 manually-entered lab results contain potentially dangerous errors, according to a study by the Journal of the American Medical Informatics Association.
With Relaymed, your practice avoids these harmful mistakes – and the damage and penalty costs that come with them.
Go paperless and improve quality control
Since Relaymed automatically delivers POC test results to your EHR, there’s no more printing reports and no need to decipher someone’s handwriting on a little slip of paper.
Additionally, Relaymed has built-in safety and quality control checks to ensure accurate mapping from patient, to order, to test results, so the correct test results are inserted into the correct patient record.
And, if a human-generated error does slip through, Relaymed flags the error, notifies your staff about any mismatched results or patient records, and makes it easy to identify and correct issues.
Superior customer success
We provide customer support that prioritizes your success with our product. That’s why we have a Customer Success team that will look after you from onboarding and continue throughout your journey with us.
After you’re up and running our Customer Success team is always here for you. Ongoing support is included in your Relaymed subscription and always will be! We have many avenues available for you to connect with us, so you’re never left alone:
- Virtual Help Center with dozens of articles to help troubleshoot issues
- Real-time scheduling available to book assistance sessions
- Virtual Live Chat function
- Support ticketing system
- Phone support
- Email support
Our Onboarding process is quick and easy, delivered remotely via phone and video conferencing. You’ll have minimal disruption to your business and can schedule it at your convenience. A Relaymed Onboarding Specialist will be assigned to guide you through the process, providing setup, configuration, and training assistance tailored to your needs.
During training we will cover how to use the myRelaymed web portal and how to quickly and easily deal with exceptions when they arise.