January 28, 2019

We must recognize physician AND staff burnout

Burnout is a symptom that has become almost endemic throughout healthcare. While a lot has been said about physician burnout, […]

Burnout is a symptom that has become almost endemic throughout healthcare. While a lot has been said about physician burnout, this is only part of a wide-ranging problem that affects staff too. This needs to be recognised and addressed, otherwise the industry is at risk of undervaluing all the people who make it work.

Healthcare staff suffer from the same anxieties as physicians, as a result of the time pressures created by workflow inefficiencies and role conflicts. This results in intense working environments that can be both physically and emotionally draining. This is the point where stress can become overwhelming and burnout generally sets in, however, working under this dark cloud is not conducive to effective healthcare.

At Relaymed, we’re interested in how healthcare IT, as an industry, can help physicians and staff. To do this, we need to ensure that we’re collectively focussed on burnout. So, how do we improve?

Keeping staff and physician burnout at bay

Healthcare workers typically choose their career paths to work closely with patients. These interactions are meaningful to them, meaning that schedules bursting at the seams with administrative duties can become burdensome — especially when the admin is unnecessary. We must empower healthcare staff to have more time with patients.

We need to work together to improve the working environment and daily experience of physicians and healthcare staff. This is achieved by putting staff and physicians first. If we do, patients will ultimately benefit.

Let’s introduce new technologies that improve workflow; incremental efficiency gains that alleviate repetitive administrative tasks make a huge difference when combined. Healthcare can do this by embracing and introducing more and more automation in place of manual tasks. It’s time to step up and modernize, for the health and safety of staff, physicians, and patients.

We can achieve this by making technology work for staff, not against them. At present, the EHR is the “technology monster” in healthcare IT that stands in the way of this attitude.

This is where we fit in. Relaymed automates the connection between point-of-care testing devices and the EHR. It eradicates the need for time consuming, manual data entry in the daily lives of healthcare staff, meaning one less thing to constantly have in the back of their minds.

Alone, this clearly doesn’t fix the problem of burnout amongst healthcare staff, but it’s a step in the right direction. There’s no reason why the same mentality can’t be applied across EHR interactions.

Now, imagine a suite of efficiency and automation tools bolted onto the EHR. What a difference that could make…

Work together, and everybody wins

Happier staff and physicians will lead to happier patients. By putting staff and physicians first, the patient is the one to gain. And isn’t that why we are all in healthcare?

There are many ways that you can reduce administrative burden and alleviate burnout for both physicians and supporting staff. Relaymed is just one of the ways (albeit an important one!) in which to optimize efficiency and work towards this goal.

Ultimately, if you want to reduce burnout, help your staff, and improve patient care then you should investigate ways of automating administrative tasks. See how Relaymed can be part of your burnout staff and physician burnout prevention plan. Request a 1:1 demo today with one of our specialists.

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