Device Configuration

It's faster than you think.

At Relaymed, our goal was to produce a lightweight, streamlined connectivity solution, which minimizes the amount of implementation time and effort required to get devices connected.

The entire experience, from the IT implementation through to staff training, every facet has been designed with speed and ease of use in mind, meaning test results will be flowing into your EHR in no time.

We appreciate that many primary care facilities have limited in-house IT support. Some have none! That’s why we’ve made Relaymed simple to onboard that minimizes their — and your — time commitment.

An additional focus was to deliver flexibility in how you manage your devices, locations and users. All of these elements can be controlled via our web-based portal myRelaymed.

Onboarding specialists

And if you need them, our onboarding specialists are there to help you, working with you one-on-one. They can assist in all aspects of the implementation to make sure you hit the ground running in no time.

Ready to learn more? Get our ebook on “Why onboarding with Relaymed is simple.”

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The Relaylink application is a small piece of software that is installed on premises. Its purpose is to move the data from your devices to our cloud storage, where they are kept securely. It can be installed on any of the following Windows based operating systems:

  • Desktop: Windows 7 SP1, 8.1, 10.
  • Server: Windows Server 2008 R2 SP2, Windows Server 2012, Windows Server 2016.

The purpose of the Relaylink is to manage the connectivity of all of your devices, and transfer the results to the Relaymed cloud. All communication from the Relaylink is carried out on an HTTPS connection, using TLS 1.2, to ensure that your data remains safe and secure.

We aim to produce device integrations, where possible, that allow for your device to be attached to the network. This ensures that a single Relaylink can manage all of your devices, and can be installed at a single location on your network.

The Relaylink is capable of handling hundreds of connected devices simultaneously — but we can deploy as many as you need. For instance, if your enterprise organization has multiple locations, you can download one at each, and they will all feed back to the same EHR.

The beauty of the Relaylink is once installed, that’s it. Unlike old connectivity solutions, there’s no need for individual device drivers. So it doesn’t matter if you change devices or add new ones, you won’t need to go back and install anything further.

Device Configuration

Relaymed can connect to devices in numerous different ways. If your device has an in built network connectivity, Relaymed will utilise this to connect, in most cases requiring only the IP address of the Relaylink. Relaymed is also capable of communicating using all of the point of care transmission standards, such as ASTM or POCT.

If network connectivity is not possible from a device, Relaymed can offer connectivity via external hardware, at minimal cost. Many devices include a serial output, ordinarily to support external printers, to which Relaymed can connect a serial-to-LAN adapter, thereby emulating the behavior of a device with native network support.

Alternatively, devices without network capabilities can be connected directly to an adjacent PC running a Relaylink, using a USB or serial cable.

Order Mapping

To allow us to automatically send the results received from connected devices to the correct order type in your EHR, you must map the devices test types to the correct order in your EHR. This is a quick one-time setup task, done on the myrelaymed portal.

Users Setup & Locations

Via the myrelaymed portal you can configure all of your users with access to see the tests that they have sent via Relaymed. You can also configure locations to represent the layout of your organization, and restrict user access based on those locations. That way, a member of staff at one clinic will only see tests that have been run on the devices they use.


When new software or systems are initiated into a practice, staff training is often the major obstacle to overcome before you can ‘go live’. This is not the case with Relaymed. Staff training is incredibly straight forward, as introducing Relaymed barely requires any changes to how they complete their work tasks. In simple terms, all they need to know is that results will henceforth appear automatically on the patient’s chart after a test is run, so long as they have entered a patient identifier on the device. That’s it.

Have questions now?

We’re here to help. Get a one-to-one call with a Relaymed consultant today.

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